Safe Play Policy

Responsible Gambling
at m998 — Play Safe, Play Smart

Gambling is entertainment — it should never become a source of stress, financial strain or harm. m998 takes responsible gambling seriously. This page explains the tools we provide, the limits we enforce and what to do if gambling stops being fun.

18+ Adults Only Local Laws Apply in Pakistan

Our Commitment

Gambling Done Right

At m998, responsible gambling is not a legal footnote — it is a genuine operational priority. We understand that the vast majority of our players enjoy cricket betting, live dealer games and slots purely for entertainment. A PSL match, a live blackjack table, a favourite slot title — these are fun experiences. We want to keep them that way.

We also recognise that for a small number of people, gambling can escalate into something more problematic. Chasing losses, spending beyond your means, gambling as a way to manage stress or anxiety — these are warning signs that m998 takes seriously. We have built our platform to make it straightforward to set limits, take breaks and, if needed, step away entirely.

Every registered m998 account comes with access to a full suite of responsible gambling tools. They are not buried in a settings menu — they are available prominently within your account. We encourage every player, whether new or experienced, to take a few minutes to configure limits that reflect their personal circumstances.

m998 operates an adults-only platform. You must be at least 18 years of age — or the higher minimum required by the operator's license jurisdiction — to register, deposit or wager. Age verification is a mandatory part of our KYC process and is enforced without exception.

Important Notice for Pakistani Users: Online gambling is subject to significant legal restrictions in Pakistan under the Prevention of Gambling Act, 1977. m998 does not claim to be licensed or approved by any Pakistani government authority. Playing on m998 may not be lawful in your jurisdiction. You are solely responsible for understanding and complying with your local laws before using the platform. This notice is not legal advice.

Quick Self-Check: Is Your Gambling Under Control?

Answer honestly. If you find yourself saying "yes" to several of these, it may be time to use our responsible gambling tools or seek further guidance.

1

Do you spend more money gambling than you originally planned to?

2

Have you tried to stop or cut down on gambling but found it difficult?

3

Do you gamble to recover money you have previously lost?

4

Has gambling caused arguments, stress or financial difficulties at home?

5

Do you feel irritable or anxious when you are not able to gamble?

6

Have you borrowed money or sold possessions to fund gambling?

7

Do you neglect work, family or other responsibilities because of gambling?

If you answered "yes" to two or more of the above, we strongly encourage you to set deposit limits, take a cooling-off period, or use our self-exclusion tool. Support resources are listed further down this page.

Built Into Your Account

Responsible Gambling Tools

Every m998 account includes the following tools — available at any time, effective immediately (or subject to a brief cooling-off period for increases, to prevent impulsive decisions).

Deposit Limits

Set a maximum amount you can deposit over a daily, weekly or monthly period. Once a limit is set, it takes effect immediately. Reducing your limit is instant; increasing it requires a mandatory cooling-off period to prevent impulsive decisions.

Loss Limits

Cap the total amount you can lose in a defined period. When your loss limit is reached, you will be prevented from placing further wagers until the limit period resets. This is one of the most effective tools for preventing sessions from spiralling beyond your budget.

Session Time Limits

Define a maximum session length — for example, one hour, two hours or four hours. When your time is up, you will receive a notification and the session will end. You will not be able to continue playing until you actively choose to start a new session.

Reality Check Notifications

Receive periodic pop-up reminders showing how long you have been playing, how much you have wagered and your net result for the session. These short interruptions are designed to keep you aware of your activity and in control of your decisions.

Cooling-Off Periods

Take a temporary break from gambling by setting a cooling-off period of 24 hours, 48 hours, 7 days or 30 days. During this period your account will be suspended from depositing and wagering. The pause is applied immediately and cannot be shortened once set.

Self-Exclusion

If gambling is causing you serious harm, self-exclusion allows you to permanently or semi-permanently close your m998 account. Exclusion periods range from six months to permanent closure. During exclusion, m998 will take reasonable steps to prevent you from re-registering.

Step by Step

How to Access Your Responsible Gambling Tools

1
Log In to Your m998 Account

Access the platform via the homepage and log in with your registered credentials. All responsible gambling tools are found within your personal account settings.

2
Navigate to Account Settings

Click on your account icon or username in the top-right corner of the screen. Select "Account Settings" or "Responsible Gambling" from the dropdown menu.

3
Select the Tool You Need

From the Responsible Gambling section, you will see deposit limits, loss limits, session time limits, reality checks, cooling-off periods and self-exclusion — all listed clearly with instructions.

4
Set Your Preference and Confirm

Enter the values you wish to apply and confirm your selection. Restrictions take effect immediately. For any limits that require a cooling-off period before they can be increased, you will be informed at the point of setting.

5
Contact Support if You Need Help

If you are having difficulty accessing or applying any responsible gambling tool, contact our support team at [email protected] — available 24/7 in English, with Urdu assistance also available on request.

At a Glance

Limit Summary

Daily Deposit Limit

Maximum deposit within any 24-hour period

Weekly Deposit Limit

Maximum deposit within a rolling 7-day window

Monthly Deposit Limit

Maximum deposit within a 30-day rolling period

Loss Limit

Cap on total losses per day, week or month

Session Time Limit

Maximum uninterrupted play session duration

Self-Exclusion

Temporary or permanent account closure on request

Remember: Reducing any limit takes effect immediately. Increasing a limit is subject to a mandatory review period — this is intentional, to protect you from decisions made during a losing streak or an emotionally charged moment.

Age Policy

18+ Adults Only — No Exceptions

m998 operates an uncompromising adults-only policy. Registration, deposits and wagering are restricted to individuals who are at least 18 years of age — or the higher minimum age required by the operator's license jurisdiction, whichever is greater. This applies to all players regardless of location, including players accessing the platform from cities like Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.

Age verification is a mandatory component of the m998 KYC process. All accounts must provide satisfactory proof of age before deposits and withdrawals are enabled. Where a player cannot demonstrate that they meet the minimum age requirement, their account will be restricted and any accrued winnings will be voided.

If you are a parent or guardian and are concerned that a minor may be accessing gambling content, we recommend using parental control software to restrict access to gambling websites on shared devices. m998 supports the use of such tools and encourages responsible household management of internet-enabled devices.

18+

m998 is strictly an adults-only platform. Anyone under 18 — or the higher minimum required by the operator/license jurisdiction — is prohibited from registering, depositing or wagering.

  • No registration for under-18s
  • No deposits accepted from minors
  • Winnings voided if underage use detected
  • Mandatory age verification on all accounts
  • Parental controls recommended for shared devices

Know the Signs

Warning Signs of Problem Gambling

Problem gambling rarely announces itself clearly. It tends to develop gradually, often disguised as entertainment or a way to unwind after a long day. Being aware of the warning signs — in yourself or someone you care about — is the first step toward addressing it.

  • Spending beyond budget: Regularly depositing more than you planned, or gambling with money set aside for essential expenses like rent, food or utility bills.
  • Chasing losses: Continuing to play after a losing session specifically to try to win back what you lost — a pattern that almost always leads to larger losses.
  • Preoccupation: Thinking about gambling frequently when not playing — planning the next session, replaying past results or researching strategies obsessively.
  • Hiding gambling activity: Being secretive about how much time or money you spend on gambling, or lying to family members about losses.
  • Using gambling to cope: Gambling as a way to manage stress, anxiety, boredom or emotional difficulties — rather than as light entertainment.
  • Failed attempts to stop: Repeatedly deciding to cut down or stop gambling, then finding yourself unable to follow through on those decisions.
  • Neglecting responsibilities: Missing work, neglecting family obligations or withdrawing from social activities because of gambling time or financial losses.

Staying in Control

Healthy Gambling Habits

Most players who use m998 do so responsibly. Here are the habits that characterise healthy, sustainable gambling — use these as a personal checklist.

  • Set a budget before you play and stick to it regardless of the session outcome. Treat it like an entertainment expense — the same way you would budget for a cinema outing or a cricket match ticket.
  • Only gamble with money you can afford to lose. Never use funds earmarked for rent, groceries, school fees, medical expenses or other essential costs.
  • Set a time limit for each session and use the m998 session timer tool to enforce it. When the timer ends, close the game and do something else.
  • Accept losses as the cost of entertainment rather than a problem to be solved through more gambling. Variance is part of every casino game and sports market.
  • Take regular breaks. Tired or emotionally charged decisions are rarely good ones. Step away from the screen if you are frustrated, anxious or chasing a loss.
  • Balance gambling with other activities. Cricket watching, time with family, physical activity — gambling should be one small part of a balanced life, not the main event.
Never Gamble to Solve Financial Problems

Gambling is not a reliable way to earn money or resolve debt. The mathematical edge in casino games and sportsbooks consistently favours the house over the long run. Gambling with the expectation of profit as a financial strategy almost always leads to greater financial stress. If you are facing financial difficulties, please seek appropriate financial advice independent of gambling activity.

When You Need a Break

Self-Exclusion at m998

Self-exclusion is available to every m998 player. It is one of the most powerful responsible gambling tools we offer — and requesting it is a courageous and sensible decision.

6-Month Exclusion

A structured break for players who want a medium-term pause. Your account will be fully suspended for six months from the moment the exclusion is applied.

1-Year Exclusion

A longer pause for players who need extended time away from gambling. Deposits, wagering and promotional communications will all be suspended for twelve months.

5-Year Exclusion

For those who require a long-term break, a five-year exclusion provides an extended period of separation from the platform and all its communications.

Permanent Exclusion

A permanent, irrevocable closure of your m998 account. This cannot be reversed. m998 will take reasonable technical measures to prevent re-registration using your known details.

During self-exclusion: m998 will suspend your account from depositing and wagering immediately. We will remove you from all marketing communications. We will take reasonable technical steps to prevent re-registration. If you attempt to open a new account during an active exclusion period, please contact us at [email protected] so we can close it and extend your exclusion if needed. To request self-exclusion or if you need assistance, contact our 24/7 support team directly.

Get Help

Support Resources

If gambling has become a problem for you or someone you care about, there are resources available. While Pakistan does not currently have a government-funded national problem gambling helpline equivalent to those found in some other jurisdictions, a range of support options exist.

m998's own responsible gambling support is the first point of contact. Our 24/7 support team can assist you in applying limits, initiating cooling-off periods or completing self-exclusion. We take these requests seriously and process them promptly.

Mental health and counselling services are available through hospitals, private clinics and charitable organisations across major Pakistani cities including Karachi, Lahore, Islamabad and Peshawar. Financial counselling services may also be available for those experiencing gambling-related debt.

For players based outside Pakistan, your national gambling regulatory body or licensed charity — such as those operating in the jurisdiction of m998's license — may provide additional recognised support services. m998 can provide guidance on jurisdiction-specific resources upon request via our support team.

m998 Responsible Gambling Support

Email our team any time — available 24 hours a day, 7 days a week:

[email protected]

Support available in English. Urdu language assistance also available on request.

Our Responsibilities

What m998 Commits to You

Our responsible gambling commitment is not simply a policy document. These are the operational standards we hold ourselves to:

  • We will never encourage you to exceed your limits or to wager beyond what you have set as your personal maximum. Our customer support team is trained to respect and reinforce your responsible gambling choices.
  • We will never market to self-excluded players. Once you activate self-exclusion, you will be removed from all promotional communication lists immediately.
  • We train our support staff to recognise indicators of problem gambling and to respond with empathy and appropriate guidance rather than attempting to retain at-risk players.
  • We make responsible gambling tools easy to find. We do not hide deposit limits or self-exclusion options in obscure menus. They are prominently accessible within every player account.
  • We enforce our 18+ policy rigorously. Age verification is mandatory, not optional. Accounts that cannot confirm age will be restricted from all financial activity.
  • We are transparent about our terms. Bonus terms, wagering requirements and odds are clearly displayed. We do not obscure unfavourable conditions in fine print to mislead players.

Play Smart. Stay in Control.

Gamble Responsibly on m998

Set your limits before you start. Use the tools. Know the signs. And if gambling ever stops being fun, use self-exclusion or contact our support team — we are here around the clock to help. Entertainment first. Always.

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18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling in Pakistan. Please check your local laws and play responsibly.