Frequently Asked Questions
about m998

m998 is accessible to users in Pakistan, but online gambling is subject to significant legal restrictions under the Prevention of Gambling Act, 1977 and related legislation. m998 does not claim to be licensed or approved by any Pakistani government authority. You are solely responsible for understanding whether use of the platform is lawful in your jurisdiction before registering.

You must be at least 18 years of age — or the higher minimum required by the operator's license jurisdiction — to register and use m998. Age verification is a mandatory part of our KYC process. Accounts where age cannot be confirmed to the required standard will be restricted from deposits, wagering and withdrawals. Any winnings accrued by an underage user will be forfeited.

No. Each individual is permitted to hold only one active m998 account. Creating multiple accounts — whether using different email addresses, phone numbers or payment methods — is a breach of our Terms and Conditions. Duplicate accounts will be merged or closed and any associated winnings may be voided. If you have accidentally created a duplicate, contact support immediately.

m998 requires government-issued photo identification — such as a Pakistani CNIC (Computerised National Identity Card), passport or driving licence — along with proof of address and proof of payment method ownership. Verification may be requested at registration, before your first withdrawal, or at any point our compliance team deems necessary. Submitting clear, accurate documents helps avoid processing delays.

Click the 'Forgot Password' link on the m998 login page. Enter the email address associated with your account and follow the reset instructions sent to your inbox. If you do not receive the email within a few minutes, check your spam folder. If the problem persists, contact our 24/7 support team at [email protected] for assistance.

m998 supports a range of payment options. Familiar Pakistani payment names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced for context only — these providers do not endorse or support gambling on this platform. Cryptocurrency options including BTC, ETH and USDT are also available. Supported methods and their limits are displayed at the point of deposit.

Minimum deposit amounts vary by payment method and are displayed clearly during the deposit process. m998 does not charge deposit fees on its end, though your payment provider may apply their own transaction charges. Always check the applicable limits within your account before initiating a deposit to avoid any issues with processing.

Withdrawal processing times vary depending on the method selected and the outcome of any required verification checks. Most withdrawals are processed within 24 to 72 hours once KYC verification is complete. Cryptocurrency withdrawals are typically faster. m998 is not responsible for delays introduced by third-party payment processors. Indicative timelines are shown within the withdrawal section of your account.

Withdrawals may be delayed if your KYC verification is incomplete, if there are outstanding document requests, or if our security team has flagged the transaction for review. Bonus-related wagering requirements that have not been fully met can also hold a withdrawal. Contact m998 support at [email protected] with your account details and our team will explain the specific reason and required next steps.

Withdrawal currency depends on the payment method selected and the currency in which your account operates. Where PKR transactions are available through a supported method, they will be shown during withdrawal. Currency conversion rates and any applicable fees are applied at the time of the transaction. Always review the displayed amounts before confirming a withdrawal request.

m998 offers a wide selection of casino games including hundreds of slot titles, live dealer games — baccarat, blackjack, roulette and game shows — table games such as poker variants, and instant-win games. The live casino section features real dealers streamed in high definition, delivering a premium experience that closely mirrors a physical casino environment.

Yes, m998 covers a broad range of cricket markets including Pakistan Super League (PSL) fixtures, ICC T20 World Cup, Test series and bilateral ODI tournaments featuring the Pakistan national team. Bet types include match winner, top batsman, total runs, over/under runs per over and more. Markets go live ahead of scheduled matches and in-play betting is available during selected fixtures.

Beyond cricket, m998 offers betting markets on football — including major European leagues and international tournaments — UFC and MMA, tennis, basketball, kabaddi and several other sports. Live in-play betting is available across many markets, allowing you to place wagers as the action unfolds. The sportsbook is updated regularly with new competitions and events.

The m998 live casino connects you to real dealers operating physical tables, streamed via high-definition video. You interact through an on-screen interface — placing bets, viewing cards or the roulette wheel, and chatting with the dealer in real time. A stable internet connection is recommended for the best experience. Live tables operate around the clock with multiple bet-limit options to suit different players.

m998 offers games from established software providers whose Random Number Generators (RNGs) are independently tested and certified. Slot games operate on documented Return to Player (RTP) percentages. Live dealer games use physical cards and equipment under controlled conditions. The platform is committed to transparent game mechanics and does not manipulate game outcomes.

m998 periodically offers welcome bonuses for newly registered players, which may include deposit match bonuses, free spins or combined offers. The specific terms — including bonus percentage, eligible games, minimum deposit, wagering requirements and validity period — are published at the time the offer is active. Always read the full bonus terms before opting in to understand exactly what is required.

A wagering requirement specifies how many times you must wager a bonus amount before it or any associated winnings can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must wager PKR 30,000 in eligible games before withdrawing. Different game types contribute at different rates — slots may count at 100% while live casino may contribute less. Check individual bonus terms for the exact rates.

Most m998 bonuses are available via the Promotions section of your account. Some require a bonus code at the point of deposit; others are applied automatically upon qualifying. Read the specific offer terms to understand any required steps — including minimum deposit amounts and opt-in requirements. Contacting support before depositing is always a good idea if you are unsure whether you qualify.

Yes. If you prefer to play without bonuses — many experienced players do, to avoid wagering requirements — you can opt out of promotional offers via your account settings or by contacting support before making a deposit. Once a bonus has been accepted and credited to your account, it cannot be removed retroactively without forfeiting both the bonus and any associated winnings.

m998 uses 256-bit SSL encryption to protect all data in transit between your device and the platform. Sensitive account data is stored encrypted, passwords are hashed and never stored in plain text, and access controls limit internal access to authorised personnel only. Two-factor authentication is available for all accounts. While no online system is entirely risk-free, m998 applies industry-standard security practices across the platform.

Log in to your m998 account and navigate to the Responsible Gambling section within Account Settings. From there you can set daily, weekly or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period to prevent impulsive decisions. These tools are available to every player at no cost and with no penalty.

Self-exclusion allows you to temporarily or permanently suspend your m998 account if gambling is causing you harm. Options include six-month, one-year and permanent exclusions. During exclusion, your account is closed to deposits and wagering and you are removed from all marketing communications. To apply self-exclusion, visit the Responsible Gambling section of your account settings or contact support at [email protected].

Yes, withdrawal limits apply and vary by payment method and account status. Maximum limits per transaction and per defined time period are displayed within the withdrawal section of your account. VIP players may be eligible for higher limits. If you need to discuss elevated limits due to a large win, contact our support team directly to explore available options for your account.

m998 support is available 24 hours a day, 7 days a week. The primary contact channel is email at [email protected]. Our team aims to acknowledge all queries within 48 hours and to provide a full response within a reasonable timeframe. Support is available in English as the primary language. Urdu language assistance is also available on request for users who prefer it.